top of page

Return Policy

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.


Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


Customer service

For all customer service inquiries, please submit an inquiry at framedandbejeweled@gmail.com

bottom of page